本文將介紹民航地面服務崗位職責，重點是航空地服崗位職責。航空地服是民航地面服務的重要一環，承擔着航班準備、航班服務、班組跟班、航班清潔等多項任務，是保障旅客舒適出行及航班安全的重要保障。
第1篇
the ticket level 1: ’s no discount tickets for the flight you want to tickets for flight ** is sold , please refund the ticket where it is show me your original documents (paport/id card/residence booklet, etc.) ticket you’ve bought is at a big ’s non-endorsable and ’ll have to pay ** for the ticket you want a one-way or round-trip ticket? you want first cla, busine cla, or economy cla? fill out this application form for the you don’t have enough cash, you could pay by card. level 2: should board the plane at terminal may get there by taking the free shuttle bus on the first airline doesn’t have an office here in the may contact them by note that the ticket you’ve bought is at a special price, thus it has many won’t take foreign may go to the bank and have it converted into price only includes the ticket price and service fees, not the airport tax and fuel tax.
enquiry level 1: articles you’ve lost are attached to your the airline won’t be responsible for the articles you’ve lost are valuable the airline won’t be responsible for the delay of baggage delivery might due to the baggage sorting baggage damaged is fragile you’ve signed our the airline won’t be responsible for the you tell me your demand of compensation? we’ll try our best to solve the problem. level 2: customs officers need to check your you couldn’t come to the airport yourself, we need the authorization for opening your baggage is damaged, please file a written application within 7 days after you get your you tell me how would you like to get the compensation? we can help you contact the airline to seek a better the transportation reimbursement, we can contact your airline to solve the have some dangerous goods in your checked it couldn’t pa the security order to carry your baggage to the destination, we need you to fax us an authorization for opening your baggage and taking out the dangerous weight of your checked baggage is the same with actual weight of your baggage to the rule of the airline, we won’t make compensation because there’s no change in the weight of your baggage has exceeded the inquiry need you to fill in the objects list tell us your fax will fax you a blank list.
level 1: ! it’s your turn step show me your id card, air ticket and you! you have any baggage to check? baggage 5 kilograms you have prohibited goods such as knives, sciors, or goods in liquid state or valuable goods in your baggage? you prefer an aisle seat or a window seat? flight has been delayed due to the bad ’re sorry to tell you that your flight has been delayed to 22:30 due to the mechanical packing of your baggage is not go to the next counter and have it properly baggage is check it at the counter for oversized baggage. level 2: check-in is go to the place for immigration departure ’re very sorry to tell you that the flight has been canceled due to mechanical we could change you to another you apply for the special meal temporarily at the counter, we’ll have to contact the sky we couldn’t make sure your application is baggage is made of might damage the conveyor check it at the oversized baggage the plane is waiting for de-icing for a safe ’ll inform you the exact departing time as soon as we get further application has exceeded the 7-day declaration time couldn’t accept to the regulations of ems, liquid, paste and controlled knives are not allowed to be must be taken out for mailing the baggage.
level 1: ! please show me your boarding ! your flight has been delayed to ** due to the bad ! your original boarding gate ** has changed to **se go to gate ** for boarding. level 2: , the plane has just arrived due to the may board the plane when the cleaning is wait in the , your flight has been we’ll provide you the meal and get your meal at boarding gate ** by showing your boarding attention please! flight ** is about to take take all your belongings and board on plane at gate **k you for your cooperation.
第2篇
① 生產組織與決策：根據航班運行計劃，組織實施運行生產，監控航班運行，監督aoc 各崗位的決策過程，對航班運行調整做出最終決策；
②生產講評：根據運行制度，主持召開生產講評會議，對運行做出評估，佈置生產任務、解決生產運行中的問題；
③ 應急處置：根據應急處置程序，組織、指揮運行中突發事件的處置，負責應急處置程序的啟動； ④ aoc 管理：根據運行政策，實施對當日aoc 各崗位的工作管理，並做出綜合考評，達到aoc 整體高效運行；
⑤ 分析調查：根據運行政策，調查、分析、落實公司運行不正常事件的責任原因和責任部門，做出獎懲決定。
⑥ 當值班的運行主任不能執行該崗位工作時，應由主任籤派員代替其值班。 （2） 飛行籤派
① 籤派放行：根據運行計劃，評估放行條件，放行航班； ② 運行監控：根據運行計劃，監控所有航班的運行狀態； ③ 運行控制：根據運行狀況，實施在航班不正常運行情況下全公司的運力調整，保證航班正常運行； ④ 運行計劃：根據航班計劃，制定、申請與發佈短期航班運行計劃；
⑤ 非正班運行：根據需要，制定緊急加班、包機的組織、申請、保障工作計劃；
⑥ 應急處置：根據公司應急指令，處置突發事件，參與應急處置和大面積延誤處置。
⑦ 在飛行籤派席位中設置主任籤派員崗位，當值班的主任籤派員不能執行該崗位工作時，應由負責運行控制籤派員代替其值班。 （3） 工程技術
① 機務運行計劃：根據航班計劃，提供準確的飛機排班計劃、維修計劃和備份飛機計劃； ② 運行主控：收集、提供飛機的故障保留信息和機務運行限制信息並維護foc/soc 機務信息； ③ 故障處置：根據航班的運行情況，接收飛機的故障信息、排故時間、判斷故障對航班運行的影響，並錄入foc/soc，調配航材、實施排故方案； ④ 運力調整：根據aoc 航班運行調整計劃，落實公司72 小時以內航班的飛機調配，保證航班正常運行；
⑤ 應急處置：根據應急處置手冊，實施本部門的應急處置程序，保證應急救援行動的進行。 （4） 機組運行
①機組計劃：根據運行計劃，收集公司機組（包括飛行、乘務和安全員）的中短期航班計劃及機組信息； ②生產運行：根據運行計劃，制定、實施機組的任務書、機組派遣單、機組申報單和出入境單、機組座位預留、機組餐食、延伸服務、住宿、接送機組派車計劃；
③運行監控：根據天氣狀況，監控機組值勤、飛行時間和過夜休息時間，根據特殊、不正常情況進行相應調整； ④機組調配：根據運行狀況，統
①掌握計劃：根據運行計劃，彙總、優化飛行機組的短期計劃，並向foc/soc 系統提供機組運行信息；
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