進出口客服崗位職責

進出口客服是做什麼的?本文提供進出口客服的崗位職責例子,包括詳細的工作內容及任職要求。一、工作內容：負責國際空運進出口的跟單工作。1、接受客户委託，安排定艙和下達作業部門貨物的作業指令，聯繫海外代理，對貨物進行全程的監控以及相關應收、應付費用的確認和錄入；2、解答客户的諮詢；3、和代理、客户進行費用確認。二、任職要求：1、全日制本科以上學歷，英語CET-6（讀、聽、寫熟練）；2、相關物流行業1年以上工作經驗；3、有較強的責任心和敬業精神，做事嚴謹細心，思路清晰敏捷，具有良好的溝通表達及協調能力。

1、根據與客户簽約工作範圍書，處理客户委託的業務。

2、製作業務單證、業務台帳、報告（SOP文件之各類客户管理報告）並進行分類歸檔。

3、根據倉庫管理和關務專員提供的信息及時更新系統數據信息。

4、核對客户提供信息的齊全性，確保單單相符，單證相符。

5、建立和維護客户間的良好關係，提供優質專業服務。

6、挖掘現有客户需求，提供延伸服務，推廣增值服務。

Position Definition:
Responsible for managing and coordinating the shipment process through liaison with the parties involved to ensure the smooth delivery of shipper’s items

Essential Duties:
Advising on the rates for booking of sea freight and airfreight;
Preparing draft OBL / AWB and submitting to the respective shipping / airfreight agent and issuing of insurance policy;
Booking with shipping/airfreight agents, etc.
Providing support by ensuring all documentation required for a smooth customs clearance are in order;
Sending of pre-alert to destination office / agent of the shipment before departs of vessel;
Responding to shippers’ enquiries as needed;
Follow up with destination office / agent until shipment is being delivered and shipper has received shipment in good condition;Handling of complaints, service recovery, claims of insurance;
Be responsible for verify the job cost and make sure it’s in line with company’s standard.
Billing of invoices to meet deadlines;
Responsible for updating the latest customs regulations.
Responsible for back up client docs data to company’s server.
Responsible for upload required information to company’s system based on company’s requirement.
On-site job supervise is required when necessary.